Oven Cleaning Kingston Service Terms and Conditions

These Terms and Conditions set out the basis on which Oven Cleaning Kingston provides professional cleaning services to residential and commercial customers in Kingston and the surrounding areas. By making a booking, using our services, or allowing our operatives access to your premises, you agree to be bound by these Terms and Conditions.

If you do not accept these Terms and Conditions, you should not book or use our services. We may update these Terms and Conditions from time to time, and the version in force at the time of your booking will apply to your service.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Client means the person, company, or organisation booking or receiving the services.

Company means Oven Cleaning Kingston, the provider of the cleaning services.

Services means oven cleaning and any associated cleaning work agreed between the Company and the Client.

Premises means the property or location where the services are to be performed.

Operative means a cleaner, technician, or subcontractor engaged by the Company to provide the services.

2. Scope of Services

The Company provides professional oven cleaning and related cleaning services within Kingston and nearby areas. The specific services to be provided will be confirmed at the time of booking and may include, but are not limited to, oven interior cleaning, exterior cleaning, tray and rack cleaning, hob cleaning, extractor cleaning and related appliance cleaning as agreed.

The Company reserves the right to refuse any job that, in the reasonable opinion of the Company or its Operatives, is unsafe, unsuitable, or beyond the agreed scope of work.

3. Booking Process

3.1 Bookings may be made by the Client through the Companys accepted booking channels as communicated on our promotional materials or website. By making a booking, the Client confirms that they are at least 18 years old and legally capable of entering into a binding contract.

3.2 When a booking request is made, the Company will provide a quote based on the information supplied by the Client, such as the type and size of oven, condition, access, and location. The Company may revise the quote if the information provided is inaccurate or incomplete.

3.3 A booking is only confirmed when the Company has accepted the request and, where required, the Client has paid a deposit or provided card details for securing the appointment. The Company may decline a booking at its discretion.

3.4 The Client must provide accurate details, including the full address of the Premises, access instructions, parking information, and any special requirements. The Client must notify the Company of any changes as soon as possible.

4. Access and Parking

4.1 The Client must ensure that the Operative can access the Premises at the agreed date and time. Failure to provide access may result in a call-out charge or cancellation fee.

4.2 The Client is responsible for arranging suitable parking for the Operative near the Premises. Any parking costs, congestion charges, or similar fees reasonably incurred in providing the services may be charged to the Client.

5. Pricing and Payment Terms

5.1 All prices are quoted in pounds sterling. Unless stated otherwise, prices are inclusive of labour, standard cleaning materials, and equipment necessary to carry out the services.

5.2 The price for the services is based on the information provided by the Client at the time of booking. If upon arrival the Operative finds that the work required is significantly different from that described, the Company may adjust the price accordingly. Any change in price will be agreed with the Client before work continues.

5.3 Payment is due on completion of the services, unless the Company has agreed alternative payment terms in advance. The Company may require a deposit or full prepayment for certain bookings, larger jobs, or commercial work.

5.4 Payment may be made by accepted methods as advised by the Company, such as card payment, bank transfer, or other cashless options. The Company does not accept payment by cheque unless expressly agreed in writing.

5.5 Where payment is not made on the day of service, the amount becomes overdue immediately. The Company reserves the right to charge interest on overdue amounts in line with applicable UK legislation and to recover any reasonable costs incurred in collecting overdue payments.

6. Cancellations, Rescheduling and No-Show

6.1 The Client may cancel or reschedule a booking by giving the Company reasonable notice. Unless otherwise stated in a written agreement, at least 24 hours notice before the scheduled appointment time is required for cancellation or rescheduling without charge.

6.2 If the Client cancels or reschedules with less than 24 hours notice, the Company may charge a late cancellation fee, which may be up to the full quoted price of the service, to cover lost time and costs.

6.3 If the Operative attends the Premises but is unable to gain access, is turned away, or is unable to start work due to circumstances within the Clients control, the Company may treat this as a late cancellation or no-show and charge a fee up to the full service price.

6.4 The Company will make reasonable efforts to attend the Premises at the agreed time. However, appointment times are approximate and may be affected by traffic, weather, or operational reasons. Where the Company needs to cancel or reschedule, it will notify the Client as soon as practicable and offer an alternative appointment. The Company is not liable for any loss arising from such changes, save for refunding any prepayments related to the cancelled appointment.

7. Client Responsibilities

7.1 The Client must ensure that the oven and surrounding area are reasonably accessible and that there is a supply of electricity and, where required, hot water at the Premises.

7.2 The Client must remove any personal items, food, and removable accessories that they do not wish the Operative to handle. The Company will not be liable for damage to items left in or around the oven that should reasonably have been removed before cleaning.

7.3 The Client must inform the Company of any defects, damage, or known issues with the oven, fittings, gas or electrical connections, or surrounding units before work commences.

7.4 Children and pets should be kept away from the work area while the services are being carried out, particularly when cleaning products or dismantled parts are present.

8. Service Standards and Results

8.1 The Company aims to provide services with reasonable skill and care consistent with UK standards for professional cleaning services.

8.2 The effectiveness of oven cleaning can be affected by age, condition, prior damage, and type of finish. While the Company will use its best efforts to achieve a high standard of cleanliness, it does not guarantee removal of all marks, stains, carbon deposits, or discolouration, especially where these are permanent or linked to wear and tear.

8.3 Some components or surfaces may be too fragile or damaged to be cleaned using standard techniques. The Operative will use reasonable judgement and may advise the Client if certain parts cannot be cleaned without risk of further damage.

9. Liability and Limitations

9.1 Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under English law.

9.2 Subject to the above, the Companys total liability to the Client arising out of or in connection with the services, whether in contract, tort, or otherwise, shall not exceed the total amount paid or payable by the Client for the specific service giving rise to the claim.

9.3 The Company is not liable for:

a. pre-existing damage, defects, or deterioration of appliances or property;

b. normal wear and tear or any damage resulting from faulty installation, poor maintenance, or manufacturers defects;

c. indirect or consequential losses, such as loss of profit, loss of business, or loss of enjoyment;

d. damage to items which the Operative was not made aware of, or which should reasonably have been removed or protected by the Client;

e. disruption caused by essential safety actions, such as refusing to use an appliance the Operative reasonably considers unsafe.

9.4 The Client is responsible for checking the appliance before use following the service. Any concerns about damage or performance should be reported to the Company as soon as possible and within 48 hours of completion of the service.

10. Complaints and Service Issues

10.1 If the Client is dissatisfied with any aspect of the service, they must notify the Company within 48 hours of completion, providing details and, where possible, supporting information. The Company will investigate the complaint and may request access to the Premises to inspect the work.

10.2 Where the Company considers that the complaint is justified, it may, at its discretion, offer to re-clean the affected area, provide a partial refund, or another appropriate remedy. This will be the Clients sole and exclusive remedy for service issues.

11. Waste Handling and Environmental Regulations

11.1 The Company is committed to complying with relevant UK waste and environmental regulations. Used cleaning materials and minor non-hazardous waste generated during the service will normally be removed by the Operative or disposed of at the Premises using appropriate facilities, depending on the nature and quantity of the waste.

11.2 Where old parts, excessive waste, or specific types of waste are generated that require special disposal, the Company will advise the Client of any additional charges or arrangements that may be necessary. The Company will not remove hazardous waste unless expressly agreed and legally permitted to do so.

11.3 The Client agrees not to request the Company or its Operatives to dispose of waste in a way that would breach UK waste regulations or local authority rules.

12. Health and Safety

12.1 The Company and its Operatives will follow reasonable health and safety practices and use suitable cleaning products and equipment.

12.2 If an Operative considers that carrying out or continuing the service would pose a risk to health, safety, or security, they may suspend or refuse the service. The Client must not require the Operative to use any unsafe equipment or methods.

13. Insurance

13.1 The Company maintains public liability insurance appropriate for the nature of its services in the UK.

13.2 Insurance cover is subject to the terms, conditions, and exclusions of the Companys policy. Details of cover can be made available on request. Any claim by the Client may be subject to the insurers approval and policy limits.

14. Force Majeure

14.1 The Company is not liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to extreme weather, transport disruption, accidents, illness, strikes, acts of government, or failure of utilities.

14.2 In such circumstances, the Company may suspend or cancel the affected booking and will endeavour to offer an alternative appointment once the event has passed.

15. Privacy and Data Protection

15.1 The Company will handle personal data about the Client in accordance with applicable UK data protection laws. Information will be used to manage bookings, provide services, process payments, and handle enquiries and complaints.

15.2 The Company will take reasonable steps to protect personal data from unauthorised access or disclosure and will retain it only for as long as necessary for the purposes for which it was collected or as required by law.

16. Subcontractors

16.1 The Company may use vetted subcontractors or self-employed Operatives to provide the services. The same standards of service and obligations set out in these Terms and Conditions will apply.

16.2 The Client agrees that obligations owed by the Company may be fulfilled by such Operatives on the Companys behalf.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services provided shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms and Conditions or the services.

18. General

18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.

18.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of the services and supersede any prior understandings or agreements, whether oral or written.

By booking or using the services of Oven Cleaning Kingston, you acknowledge that you have read, understood, and agree to these Terms and Conditions.